Last Updated: August 17, 2026

This Refund Policy applies to purchases made through store.santosmods.dev.

1. Digital Products

SantosMods primarily provides digital products.

Because digital products may be delivered or made available immediately after purchase, refunds are generally evaluated based on the circumstances of the purchase and any rights provided by applicable law.

2. Situations Where a Refund May Be Considered

A refund may be considered where:

• You were charged more than once for the same intended purchase.
• Payment completed but the purchased product was never made available to you.
• A significant technical defect prevents the product from functioning as advertised and SantosMods is unable to provide a reasonable fix.
• The wrong product was delivered because of a Store error.
• A refund is required by applicable law.

3. Situations Generally Not Eligible for Refund

Except where applicable law requires otherwise, refunds will generally not be issued because:

• You changed your mind after obtaining the digital product.
• You purchased the wrong product without a Store error.
• You did not review compatibility requirements.
• Your server or third-party dependency is improperly configured.
• A third-party platform changed after purchase.
• You no longer operate the server for which the product was purchased.
• You do not know how to install or configure the product.
• You violated the applicable product license or Terms of Service.
• A third-party account used for authentication was disabled or lost.

4. Technical Issues

If you encounter a technical problem, please contact SantosMods support and provide enough information for us to investigate the problem.

Where reasonable, SantosMods may attempt troubleshooting, provide corrected files, issue an update, or offer another solution before issuing a refund.

5. Duplicate Transactions

Verified accidental duplicate charges may be refunded after review.

6. Fraudulent Purchases

Purchases reasonably believed to involve stolen payment methods, account compromise, fraud, or abuse may be suspended or investigated.

7. Chargebacks

You may contact SantosMods support regarding billing problems before submitting a chargeback or payment dispute.

Nothing in this policy prevents you from exercising lawful rights available through your payment provider or financial institution.

8. License Rights After Refund

Where a proprietary or separately licensed product is refunded, any license or access granted solely as part of that transaction may be terminated where permitted by the applicable license and law.

A refund does not retroactively revoke rights that cannot legally be revoked under an applicable public license such as CC BY-NC-SA 4.0 while its conditions are satisfied.

9. Requesting a Refund

Refund requests should be submitted through an official SantosMods support channel.

Please provide:

• Your Store account information.
• The relevant order or transaction identifier.
• The product involved.
• A description of the issue.
• Any relevant screenshots, logs, or error information.

10. Mandatory Consumer Rights

Nothing in this Refund Policy limits refund, cancellation, warranty, or consumer rights that cannot legally be waived or excluded in your jurisdiction.